Terms and Conditions
COVID-19 UPDATE FROM H&A: Due to this unprecedented health emergency, we have temporarily suspended our refund and return policies. To ensure the health and safety of our employees and customers, All Sales are Final.
We accept orders by mail accompanied by check or money order and telephone orders charged to PayPal, VISA, MasterCard, Discover and AmEx or shipped C.O.D. No 3rd party C.O.D.’s accepted. C.O.D. charge is in addition to shipping charge and is equal to the current rate charged by UPS. Please call for current C.O.D. rate. Expedited shipping options are available. Accounts ﬁled for collection are responsible for all legal fees incurred by Herbalist & Alchemist. Wholesale orders under $50 net are subject to a $5.00 fee.
We generally ship UPS or FedEx ground service. Please inform us if other arrangements are necessary. Be sure to include your street address for delivery. Shipments to PO Boxes must be delivered via US Mail.
FREE SHIPPING MINIMUM / FLAT RATE SHIPPING (CONTINENTAL US ONLY)
2nd or 3rd Day Select Service (Expedited Shipping) will incur extra charges. Please note Expedited Shipping only reduces the ship time for your order and is NOT an expedited processing time.
Minimum drop ship order is $25 net for each second party shipment.
If we are temporarily out of stock on a product you may re-order that product on your next order. There will be no backorders.
Our catalog lists botanicals in our products by their common name found in the American Herbal Products – Herbs in Commerce publication. The Latin binomial is also included. Note that due to availability we may substitute another species. We will only use species with similar activity or make other changes if approved by our herbalist, David Winston RH(AHG). If such a species is not available, we will not make the product until an approved species becomes available. Our catalog also lists our most frequent fresh or dried botanical selection. Note that due to availability we may substitute fresh for dried or dried for fresh botanicals, if approved by David Winston RH(AHG). Plant part descriptions may change slightly depending on whether we are using fresh or dried plant material. All of our labels reﬂect speciﬁc lot characteristics.
Please be aware that Latin names change. Older reference books often have out of date names and more current reference materials may or may not have the current species name. We generally use current Latin names, unless an older name is so well known that it would be confusing to list the newer name. If you have any questions, please do not hesitate to ask.
Although we strive to maintain constant prices, they are subject to change without notice.
Due to this unprecedented health emergency, we have temporarily suspended our refund and return policies. To ensure the health and safety of our employees and customers, All Sales are Final.
All sales are final. They are not sizes that we generally stock in inventory and are considered special orders. There are no refunds or exchanges.
Products purchased from a Health Food Store, Practitioner, Amazon.com or other third-party seller should be returned to the original place of purchase.
There will be a $30 charge for returned checks.
If you have questions about our products, you are welcome to call 800-611-8235 during East Coast business hours—9:00 AM to 5:00 PM Monday through Friday.