Terms and Conditions

Orders received before 11:00 AM will begin processing same day. (Monday-Friday, Excludes Holidays)

IMPORTANT UPDATES

Order fulfillment times are longer than usual. As both external events and internal considerations affect our operations, delays may be experienced. While our current turnaround time is approximately 1-5 business days from when the order is received, it may be shorter or longer as conditions change. We thank you and appreciate your patience.

  • Orders may be placed on the website or via phone. Email orders accepted only for wholesale accounts with terms.
  • Once an order is placed, we cannot accept add-ons. If you need to order more product, simply place another order and we will get it out as soon as possible.
  • Please ensure your order is correct. CAREFULLY REVIEW your shopping cart before you make your purchase.
  • Please ensure that your shipping address is correct and that all required details are filled out. If you get a pop-up at checkout saying your address cannot be validated, please check your address. This pop-up means your address is not recognized and shipments will be delayed. Orders with missing recipient name may be modified to include the name from the billing address in order to ship.
  • Please note that UPS, FedEx and USPS are still struggling to meet guaranteed transit times.
  • INTERNATIONAL ORDERS: Canadian customers can order directly online at herbalist-alchemist.com. All customs charges are the responsibility of the customer. All international shipments are final sale, non-returnable and non-refundable. International ordering outside of the US and Canada is not available online at this time. Please fill out the International Quote Request Form. Orders must be prepaid by credit card or in U.S. funds by calling Customer Service directly at 908-689-9020. All customs charges are the responsibility of the customer. All international shipments are final sale, non-returnable and non-refundable.
  •  EXPEDITED SHIPPING DOES NOT MEAN EXPEDITED PROCESSING. If you have chosen expedited shipping, we will ship the order expedited once it has completed our normal processing (usually 1-3 business days). Please note that UPS, FedEx and USPS are still struggling to meet guaranteed transit times.
SHIPPING/PAYMENT
  • We accept orders by mail accompanied by check or money order and telephone or online orders charged to PayPal, VISA, MasterCard, Discover and American Express. We are not able to process HSA (Health Savings Account) credit cards at this time.
  • PAYPAL EXPRESS: Orders paid via Paypal Express are charged at time of order and are considered prepaid. No modifications can be made to Paypal Express orders. If a Paypal Express order must be cancelled for any reason, refunds take approximately 7-14 business days to process. Please review your cart carefully and ensure that all shipping information, applied discounts and item quantities & sizes are correct. We do not accept Paypal Express payment for international orders.
  • C.O.D. Wholesale Accounts: No 3rd party C.O.D.’s accepted. C.O.D. charge is in addition to shipping charge and is equal to the current rate charged by UPS. Please call for current C.O.D. rate.
  • Expedited shipping options are available. Please note that UPS, FedEx and USPS are still struggling to meet guaranteed transit times.
  • Accounts filed for collection are responsible for all legal fees incurred by Herbalist & Alchemist.
  • Wholesale orders under $50.00 will have a $15.00 flat rate for shipping. Wholesale orders between $50.00 - $149.99 have a flat rate of $10.00 for shipping. Wholesale orders of $150.00 or more have free ground shipping within the continental US except for orders containing gallon sizes.
  • All prices are reflected in US Dollars.
  • Herbalist & Alchemist accepts Visa, MasterCard, American Express and Discover credit cards. We are not able to process HSA (Health Savings Account) credit cards at this time.
  • Please be aware that Herbalist & Alchemist is not responsible for any customs duties, confiscation of goods, charges or time delays that may be imposed upon your shipment.
  • Herbalist & Alchemist is not responsible for lost packages or damages that may occur during shipping.
  • Our office is open Monday through Friday from 9:00 AM -5:00 PM (GMT -5 time zone).
  • We are closed on Saturdays, Sundays and major USA holidays.
FREE SHIPPING MINIMUM / FLAT RATE SHIPPING (CONTINENTAL US ONLY)*
  • RETAIL ORDERS OVER $75 FREE SHIPPING,
    • UNDER $75 SHIPPING RATE DEPENDENT ON DESTINATION AND WEIGHT OF ORDER (Continental US)
  • WHOLESALE ORDERS OVER $150 FREE SHIPPING,
    • Wholesale orders under $50.00 will have a $15.00 flat rate for shipping. Wholesale orders between $50.00 - $149.99 have a flat rate of $10.00 for shipping. Wholesale orders of $150.00 or more have free ground shipping within the continental US except for orders containing gallon sizes (Continental US)

*Orders containing Gallon Size items do not qualify for free shipping and are subject to shipping charges due to freight requirements.

Out of Stock

If we are temporarily out of stock on a product you may re-order that product on your next order. There will be no backorders.

Botanical Characteristics

Our website lists botanicals in our products by both their common name and their Latin binomial as found in the American Herbal Products Association’s Herbs of Commerce publication. Note that depending upon availability we may occasionally substitute another species. We will only use species with similar activity or make other changes if approved by our herbalist, David Winston RH(AHG). If such a species is not available, we will not make the product until an approved species becomes available. Our website also lists our most frequent fresh or dried botanical selection. Note that due to seasonal availability we may substitute fresh for dried or dried for fresh botanicals, if approved by David Winston RH(AHG). Plant part descriptions may change slightly depending on whether we are using fresh or dried plant material. All of our labels reflect specific lot characteristics.

Botanical (Latin) Names

Please be aware that Latin names change. Older reference books often have out of date names and more current reference materials may or may not have the current species name. We generally use current Latin names, unless an older name is so well known that it would be confusing to list the newer name. If you have any questions, please do not hesitate to ask.

Prices

Although we strive to maintain constant prices, they are subject to change without notice.

RETURN POLICY

Herbalist & Alchemist believes that quality is the responsibility of every employee and must never be compromised. We are committed to producing the highest quality products available. If you are not 100% satisfied with our product, please Email sales@herbalist-alchemist.com or call 1-800-611-8235 to speak to a customer service representative.

For our staff to consider a credit/exchange/partial credit/refund/partial refund/store credit please ensure you are familiar with the following information.

All returns must be

  • Pre-approved by Herbalist & Alchemist
  • Requested by the party to whom the invoice was billed
  • In unused, sellable condition (unopened, unmarked, original undamaged packaging)
  • Reported within 60 days of invoice date
  • Accompanied by a return authorization number that will be provided by approval from Herbalist & Alchemist

Special Order Formulas and sizes 16-ounces and larger are non-returnable

Products that are past the best by date will not be considered eligible for credit/exchange/partial credit/refund/partial refund/store credit

To provide a return authorization number, the customer service agent will need

  • The reason for the return
  • Information from the bottle such as the product name, size, lot number, best by date, and bottling code
  • The name of the party who purchased the product
  • The best phone number to reach the party who purchased the product

All returns (excluding defective items and those that are a result of an error by Herbalist & Alchemist) are subject to a 20% restocking fee and are returned at the buyer’s expense.

We may require digital photo(s) for returns that are due to defect or error on the part of Herbalist & Alchemist before we issue a call tag for collection.

Your return must

  • Be packed in a box
  • Be properly cushioned to avoid breakage during return shipping
  • Have a copy of your invoice with the return authorization number written on it inside the box
  • Be received at Herbalist & Alchemist within 30 days of approved return authorization
  • Be returned using trackable shipping service. Shipping cost is the customer’s responsibility unless otherwise authorized

A refund will not be issued for any returned item that is damaged during shipping to Herbalist & Alchemist.

Return to:

Herbalist & Alchemist
51 South Wandling Ave
Washington, NJ 07882

Return for Purchases from Third-Party Sellers

Products purchased from a Health Food Store, Practitioner, Amazon.com, Inc. or other third-party seller must be returned to the original place of purchase.

International Returns

All International purchases are final and products are not returnable. (Excluding defective items and those that are a result of an error by Herbalist & Alchemist)

Returns from Wholesale Accounts:

All returns must be

  • Pre-approved by Herbalist & Alchemist
  • Be requested by the party to whom the invoiced was billed
  • In unused, sellable condition (unopened, unmarked, original undamaged packaging)
  • Reported within 60 days of invoice date
  • Accompanied by a return authorization number that will be provided by approval from Herbalist & Alchemist

Special Order Formulas and sizes 16-ounces and larger are non-returnable and all sales are final.

Products that are past the best by date will not be considered eligible for credit/exchange/partial credit/refund/partial refund/store credit

To provide a return authorization number, the customer service agent will need

  • The reason for the return
  • Information from the bottle such as the product name, size, lot number, best by date, and bottling code
  • The name on your account
  • The best phone number to reach you
Damages:

Please report damaged goods immediately upon receipt. Herbalist & Alchemist must file a claim with the carrier within 72 hours of proof of delivery. For us to file a claim with the carrier, the original packaging and damaged merchandise must be saved. The carrier requires 7 digital photos of damaged merchandise to file a claim. Please email digital photos to sales@herbalist-alchemist.com.

  • Photo 1 – Damaged merchandise inside the original box with all the original cushioning
  • Photo 2 – Close-up image of damaged merchandise
  • Photo 3 – Packaging material used inside the box (e.g. bubble wrap/packing peanuts/cardboard dividers, etc)
  • Photo 4 – The shipping label with the tracking number (please zoom-in to read the tracking number)
  • Photo 5 – Close-up photo of the box manufacturer’s certificate (BMC). The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on the bottom flap on the outside of a corrugated cardboard box.
  • Photos 6 & 7 – Displaying all sides of the package (one photo should display the top and two sides. The second photo should display the bottom and the opposite two sides)
Returned Checks

There will be a $30 charge for returned checks.

Just Ask...

If you have questions about our products, you are welcome to call 800-611-8235 during East Coast business hours—9:00 AM to 5:00 PM Monday through Friday.

 
 
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