Now you can purchase our products anytime on line. Please note that shipping quotes are only for US domestic shipments...

Terms - We accept orders by mail accompanied by check or money order and telephone orders charged to VISA, MasterCard, and AmEx or shipped COD. No 3rd party COD's accepted. COD charge is $9.00. Orders are shipped within 2 business days of receipt. Shipment time varies depending on your location. Remember shipments to the west coast take at least one week from date of shipment. To discuss shipping options, please call our customer service department. Accounts filed for collection are responsible for all legal fees incurred by Herbalist & Alchemist.

Practitioners and stores, you can also order directly on line, please call to set up your wholesale account. Sorry only credit card orders will be accepted on line...To establish a wholesale account with us, please fill out our application and return it by fax or mail. We will process your request as quickly as possible. 

Shipping - We generally ship UPS ground service. Please inform us if other arrangements are necessary. Be sure to include your street address for delivery. We do not ship to PO Boxes. We give free ground service shipping for all retail internet orders over $75 and all wholesale orders over $250. For 2nd or 3rd Day Select Service, please call customer service for rates.

Drop Shipments - Additional $2.50 handling fee for orders shipped to a second party. Minimum drop ship order is $25 net for each second party shipment.

Out of Stock If we are temporarily out of stock on a product you may re-order that product on your next order. There will be no backorders.

Returns - For damaged goods please notify Herbalist & Alchemist and carrier immediately. Do not discard the packaging. All returns must be pre-authorized by Herbalist & Alchemist and a return authorization number will be given. Please call customer service at 1-800-611-8235 to obtain your return authorization number. The return authorization must be written on all returned packages. We will not accept packages without a number.All returns are for either product replacement or credit. No refund checks will be issued. Approved returns are subject to a 20% restocking fee.

Return Policy on Bottles 8 oz. or Larger - All sales are final. They are not sizes that we generally stock in inventory and are considered special orders. There are no refunds or exchanges.

Prices - Although we strive to maintain constant prices, they are subject to change without notice.

Returned Checks - There will be a $30 charge for returned checks.

International Orders -  Orders must be prepaid by credit card or in US funds and preferred method of shipment must be paid and clearly indicated. Call us for estimates if necessary. International orders can be placed on our web site, but shipping quotes only reflect US ground based shipments. We will adjust your shipping for your destination.

Plant Species - Our catalog lists botanicals in our products by their common name found in the American Herbal Products – Herbs in Commerce publication. The Latin binomial is also included. Note that due to availability we may substitute another species of the same plant genus. We will only use species with similar activity approved by our herbalist, David Winston. If such a species is not available we will not make the product until an approved species becomes available.

Latin Names - Please be aware that Latin names change. Older reference books often have out of date names and more current reference materials may or may not have the current species name. We generally use current Latin names, unless an older name is so well known that it would be confusing to list the newer name. If you have any questions, please do not hesitate to ask.

We Have Larger Sizes - Our products are available in 16 oz., 32 oz., and 1 gallon (128 oz.) sizes. Please call for prices.

If you have questions about our products, you are welcome to call during East Coast business hours—9:00 AM to 5:00 PM Monday through Friday.